QrTapz
Refund and Cancellation Policy
Last Updated: October 10, 2026
At QrTapz (a unit of Zapwhizz Technologies), we strive to deliver an exceptional digital business card and networking experience. Please review our policies regarding service cancellations and payment refunds below.
1. Digital Subscriptions (QrTapz Pro / Premium tiers)
- Cancellation: You may cancel your premium subscription tier at any time directly through your account dashboard settings. Following cancellation, you will continue to have full access to your premium features until the end of your active billing period.
- Refund Framework: Because our premium profile features are instantly provisioned digitally upon purchase, all digital subscription sales are generally non-refundable.
- Billing Disputes: If you believe you were charged erroneously or faced a critical technical failure preventing profile utilization, please reach out to support@qrtapz.com within 48 hours of the charge. We review genuine platform issues on a case-by-case basis.
2. Physical NFC Tags, Cards, and Stands (Future Hardware Orders)
- Note: This section governs physical hardware purchases once custom NFC product fulfillment goes live on our platform.
- Replacement Window: We offer a 7-day free replacement window from the absolute date of delivery, strictly valid for hardware defects (e.g., the embedded NFC chip is dead/unreadable out of the box).
- Pre-requisites for Returns: Custom-printed, custom-branded, or heavily scratched cards are non-returnable unless a formatting or physical design mistake was committed on our end.
- Refund Settlement: Once a hardware return is approved, refunds are initiated and processed directly back to your original source payment method within 5 to 7 business days (subject to standard banking cycles).